Refund Policy – Hudabeaute

At Hudabeaute, we believe beauty should feel empowering—from your first click to your final swipe. If a product doesn’t live up to your expectations, this policy outlines how we’ll ensure your experience stays as radiant as our formulas.

1. Eligibility for Returns

To qualify for a refund, your item must meet these guidelines (crafted with both hygiene and fairne

Shipping Poliss in mind):

  • Timeframe: Postmarked within 30 days of delivery (45 days for international orders). We track delivery via your order’s tracking number—no exceptions.cCondition: Unopened, unused, and in original, unaltered packaging. This means:
  • Seals (e.g., on skincare bottles, fragrance boxes) must be intact.
  • No broken or missing components (e.g., palette mirrors, lipstick caps).
  • Free gifts or samples included in your order must be returned unused to qualify.
  • Proof of Purchase: You’ll need your order number (found in your confirmation email) or packing slip. Without this, we can’t process your return.

2. What’s Non-Refundable?

Due to hygiene standards, exclusivity, or customization, these items can’t be returned—we want to keep our community safe and our collections special:

  • Opened/used products: Any item with signs of use (e.g., swatched eyeshadows, pumped serums, tested lipsticks) is non-refundable. Beauty is personal, but shared hygiene risks aren’t.
  • Personalized items: Engraved tools, monogrammed cases, or custom shade mixes (made to your specs).
  • Limited editions & final sale: Products marked “Final Sale,” “Limited Drop,” or “Huda’s Exclusive” (clearly labeled on the product page).
  • Gift cards: Digital or physical—they never expire, but can’t be refunded or exchanged for cash (unless required by law).

3. Defective or Incorrect Items

Mistakes happen, but we fix them fast:

  • Damaged on arrival: If your product arrives broken (e.g., shattered powder, leaking toner) or defective (e.g., a mascara that dries out immediately), email us within 7 days of delivery at [email protected]. Include your order number and photos of the issue (packaging + product). We’ll send a replacement or issue a full refund—your choice—with free return shipping.
  • Wrong item shipped: Did we send the wrong shade or product? Notify us within 5 days of delivery. We’ll rush the correct item and cover return shipping for the mistake.

4. How to Start a Return

  1. Request a Return Authorization (RA): Email [email protected] with:
  • Your order number.
  • Product name + reason for return (e.g., “wrong shade,” “changed mind”).
  • Photos of the unopened product (if requested).

We’ll reply within 24 hours with your RA number and next steps.

  1. Ship it back:
  • U.S. orders: Use our prepaid return label (included in your RA email). Drop off at any [carrier] location within 10 days of receiving your RA—after that, the label expires.
  • International orders: We’ll provide a return address, but you’ll cover shipping costs (we recommend tracked shipping to avoid loss).
  1. Inspection & refund: Once we receive your return (3–5 business days for U.S. orders, 7–10 for international), our team checks eligibility. Approved refunds go back to your original payment method within 5–7 business days (bank processing may take longer).

5. Refund Details

  • What’s covered: The full product price (taxes included).
  • What’s not covered: Original shipping fees (unless the return is due to our error, like a defective item).
  • Store credit option: Prefer to shop again? Choose store credit and we’ll add 10% extra (e.g., a \(30 refund becomes \)33 credit) as a thank you.
  • Partial refunds: If packaging is damaged (but the product is unopened), we may issue 70% of the product price—we can’t resell compromised boxes.

6. Exchanges

Need a different shade or size? Exchanges are easy:

  • Same-price items: We’ll ship the new product as soon as we receive your return (no extra cost for U.S. orders).
  • Price differences: If the new item is pricier, pay the difference; if cheaper, we’ll refund the balance.

7. Updates to This Policy

We may tweak this policy to match new products (e.g., beauty tools) or regulations. The version active when you request a return applies. Check back here for updates—we’ll email registered users about big changes.

8. Need Help?

Our Beauty Support Team is here:

Email: [email protected]

We reply within 24 hours, because your beauty journey shouldn’t hit a snag.

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Huda’s promise: We care as much about your experience as we do about our formulas. Let’s keep beauty bright, together.