Terms of Purchase – Hudabeaute

These Terms of Purchase (“Terms”) govern all orders for beauty products (“Products”) placed through Hudabeaute’s website [Website URL] (the “Site”), including makeup, skincare, fragrances, tools, and curated sets. By placing an order, you (“you” or “your”) agree to these Terms, which reflect our commitment to transparent, joyful beauty shopping—just like our founder Huda Kattan envisioned.

1. Order Placement and Acceptance

  • Order Submission: When you place an order, you submit a binding offer to purchase the selected Products. We reserve the right to accept or decline orders in our sole discretion, with confirmation via email (“Order Confirmation”) typically sent within 24 hours.
  • Order Confirmation: An Order Confirmation (including your order number, Product details, and total amount) constitutes our acceptance. Until confirmed, we do not guarantee Product availability—popular items (like limited-edition palettes) may sell out before processing.
  • Order Rejection: We may decline orders due to: Product unavailability, pricing errors, incomplete shipping/payment information, suspected fraud, or violations of our promotion rules (e.g., misuse of discount codes). Rejected orders will be refunded in full if payment was processed.

2. Payment Terms

  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Hudabeaute gift cards. For orders over $150, we offer interest-free installment plans via our partner providers (e.g., Klarna), subject to eligibility checks.
  • Payment Authorization: By placing an order, you authorize us to charge the total amount (including Products, taxes, and applicable fees) to your chosen payment method. For pre-ordered Products, payment is processed at checkout to secure your reservation.
  • Payment Security: All payment data is encrypted via SSL and processed by third-party providers (e.g., Stripe). We do not store full card details—consistent with our Privacy Policy.
  • Payment Failures: If your payment is declined, we’ll notify you via email. Your order will not ship until valid payment is provided; pre-order reservations may be released after 48 hours of failed payment attempts.

3. Pricing and Promotions

  • Pricing: All Product prices are displayed in [Currency], inclusive of standard taxes (where applicable). Prices are final at checkout, except for errors or omissions. We strive to accuracy, but if a pricing error is identified, we’ll notify you—you may cancel for a full refund or proceed at the correct price.
  • Promotions: Discount codes, flash sales, or free gift offers are valid only during specified periods, with limits per customer (e.g., “one per order” or “excludes limited editions”). Promotions cannot be combined unless explicitly stated (e.g., “stack with free shipping”).
  • Price Adjustments: We do not honor price changes after an order is confirmed—including post-purchase sales or coupon releases. Exchanges for a lower-priced item will not include a refund of the difference.

4. Shipping and Delivery

  • Free Shipping: All orders qualify for free standard shipping (no minimum purchase) within the contiguous U.S. Delivery timelines: 3–5 business days after processing. Expedited shipping (2–3 business days) is available for a $8 fee.
  • International Shipping: Available to [list of countries] with costs calculated at checkout. Delivery timelines: 7–14 business days (excluding customs delays). You are responsible for import duties, taxes, or fees—we provide estimates at checkout, but final amounts are determined by local authorities.
  • Processing Time: In-stock items ship within 1–2 business days. Pre-ordered Products (marked “Coming Soon”) ship by the date specified on the product page, with email updates if delayed.
  • Shipping Address: You must provide a complete, accurate address. We cannot redirect packages in transit; address changes requested within 12 hours of Order Confirmation may incur a $5 administration fee.
  • Risk of Loss: Title and risk of loss transfer to you upon delivery (confirmed via carrier tracking). Report damaged/missing items within 48 hours of delivery with photos—we’ll send a replacement or issue a refund.

5. Returns and Exchanges

  • Eligibility: To qualify for a return or exchange, Products must be:
  • Returned within 30 days of delivery (45 days for international orders).
  • Unopened, unused, and in original packaging (including seals, boxes, and tags). Due to hygiene standards, opened or used Products (e.g., tested lipsticks, applied skincare) are non-returnable—this protects our community from potential contamination.
  • Accompanied by the original Order Confirmation.
  • Exceptions: The following are non-returnable:
  • Gift cards, personalized items (e.g., engraved tools), or custom sets.
  • Limited-edition Products marked “Final Sale” (indicated on the product page).
  • Samples or free gifts.
  • Return Process:
  1. Request a Return Authorization (RA) via [email protected] with your order number and reason for return.
  2. We’ll provide a prepaid return label (U.S. orders) or shipping instructions (international: return shipping costs are your responsibility).
  3. Returned Products must be received within 10 days of RA issuance. We inspect all returns to ensure eligibility.
  • Refunds: Approved refunds are processed within 5 business days of inspection, issued to your original payment method. Shipping fees (if applicable) are non-refundable unless the return is due to our error (e.g., wrong item shipped).

6. Product Information and Warranty

  • Descriptions: We strive to accurately represent Products (shades, textures, ingredients) via high-resolution images, swatches, and Huda’s own tips. Due to monitor settings, color variations may occur—we recommend checking in-store testers (where available) for precise shade matching.
  • Ingredients: All Product ingredient lists are posted on the Site and updated regularly. If you have allergies, review ingredients carefully or contact our Beauty Advisors at [email protected] for guidance.
  • Shelf Life: Products are labeled with expiration dates (or “period after opening” symbols). We do not warranty Products past their expiration date, as efficacy and safety cannot be guaranteed.
  • Defective Products: If a Product is defective (e.g., broken powder, leaking serum) upon arrival, notify us within 7 days with photos. We’ll send a replacement or issue a full refund, including shipping costs.

7. Limited Editions and Pre-Orders

  • Limited Editions: These Products are produced in finite quantities. We do not restock sold-out limited editions, and cancellations are not permitted once the Order Confirmation is sent—this ensures fair access to Huda’s most coveted creations.
  • Pre-Orders: Allow you to reserve upcoming Products. Payment is processed at checkout, and we’ll ship by the “estimated ship date” on the product page. If delayed, we’ll notify you and offer the option to cancel for a full refund.

8. Gift Cards and Promotional Codes

  • Gift Cards: Issued in digital or physical form, with no expiration dates or fees. They are non-refundable, non-replaceable if lost/stolen, and cannot be redeemed for cash (except where required by law).
  • Promotional Codes: Valid only for specified periods, Products, or order values. Void if altered, copied, or transferred. We reserve the right to invalidate codes used fraudulently (e.g., mass distribution of personal referral codes).

9. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim related to your order is limited to the purchase price of the affected Product(s). We are not liable for indirect damages, including but not limited to: missed events due to shipping delays, allergic reactions (we provide ingredient lists for your review), or dissatisfaction with shade/m texture (we recommend patch-testing skincare and checking swatches).

10. Governing Law and Disputes

These Terms are governed by the laws of [Jurisdiction]. Any disputes shall be resolved through good-faith negotiation; if unresolved, they shall be submitted to the exclusive jurisdiction of the courts of [Jurisdiction]. For orders over $500, you may request arbitration as an alternative to litigation.

11. Updates to Terms

We may revise these Terms to reflect new promotions, Product lines (e.g., Huda’s latest skincare launch), or legal requirements. Updated Terms will be posted on the Site with an “Effective Date.” For material changes, we’ll notify registered users via email 30 days in advance. Your continued orders constitute acceptance.

12. Contact Us

For questions about orders or these Terms, reach out to our Beauty Support Team at:

[email protected]

We’re here to make your beauty shopping as delightful as unboxing a new palette—because every purchase should feel like a celebration.